The Value of Services

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Let’s say that the 21st century has seen the IT world revolutionize the way we did IT. Early 2000, VMware initiated what would be the largest snow ball ever: Re-think the datacenter.

The rest is history and everyone contributed to make that journey a memorable one.

There was a tsunami of changes over the past years, and IT desperately tried to control, absorb and reduce costs, be agile, integrate technologies to enable growth trough unlocking savings and return these saving to the business to help them moving forward and gain market shares.

Have we seriously thought about the results we’re seeing today 14 years ago? As we moved ahead and modernized our minds and spirits, the complexity became almost unmanageable and while the technology delivered on its promises, the people felt short while been asked to manage a highly complex environment for the good of all.

Our leaders of great minds, have had a run for their money and often felt themselves a little short on finding the right tactical help and true partnership.

Oh yes, the last 10 years or so, the industry enabled architectures leadership and provided a true efficient approach to new technologies by helping organizations swimming through the waves of technologies and we have seen large resellers providing the right support to the right projects for the right people at the right time.

The ones that were unable to unlock this potential or lacked initiatives are today suffering of the results.

So where are we today?

Datacenters have become highly complex and more, heavily converged; problems and challenges are today far more deeper to address.

What happened to IT teams? Trying to shift from a cost centre to an IT enabler, the groups have become smaller while far more agile than ever before (Thanks to datacenter operating systems for that a.k.a vSphere). Focussing on delivering true value to the organization by driving the innovation, the piece left behind only hurts when challenges arise or larger projects are becoming critical to the success of an organization.

The ecosystems are tightly integrated today; no longer can we simply look at a server as the source of the missed SLA or the network has the carrier under-delivering nor the arrays as the heavyweight we have to carry up… and what about communications and unifying forces behind a true set of highly developed tools.

The challenges have became a realistic silos breakers and eyes and hears are now requested on many aspects to be highly efficient ,and not been retroactive, while remaining highly efficient and transparent to what ultimately truly matters, the end user experience and efficiency.

Engineering, Monitoring and Managed services

Early 2001, I had the opportunity to join a movement. the movement of been pro-active by creating a centre of aggregated metrics a.k.a monitoring. Been a dedicated team to enable HP OpenView, Microsoft OpsManager, SolarWinds among others, highly develop the sense of proactiveness, and definitely was a revelation to my journey in IT.

I truly felt good been part of this movement as we were part of a momentum that only gained in credibility and notoriety as the years passed. Been able to pro-actively forecast issues is a little bit like predicting the future if a trend remains. How better would we be if we all would be able to plan ahead of time and be efficient to the organization if we can predict a loss of revenue?

Better, how good would it feels if we would be able to engage with an IT partner that truly understands our business and not only is able to articulate the technology to meet our business goals through high collaboration and involvement, but would be as well able to make it available to us, us that are heavily focussed on profitability and new projects.

And once you’ve reached this level, what would be the value of having a true business partner, able to, once articulated, the technology is safely deployed in a fraction of the time (because that’s what they do and they’re the best at it) but they would be able to take charge of stopping fires, forecasting the un-forecastable (because that’s what they do and they’re the best at it).

Can we quantify this tremendous value we get out of this relationship? Surely in dollars and time savings, and it becomes everyone’s responsibilities, customer and partner, to connect and lay down the mutual benefits.

The value

As I said earlier, today’s datacenters are far more complex than ever before, Holistically we’re not looking at a simple array to centralize informations, but at an ecosystem that unlocks financials returns, reduced TTM, enhance profitability (to only name a few) potentials for an organization.

These “converged” solutions are still composed of many moving parts. From the ground up, you get storage, storage networking, platform, datacenter operating system, servers, which task is to deliver services through applications, converged mobility and geographic distances. All of these aspects are mandated to work together; all of these components are requested to deliver higher results; all of these pieces have the potential to gear together; all of them have the potential to break somewhere, somehow at the wrong time for the wrong reasons.

Unless you have a workforce dedicated at managing this complexity, the chance you have to negatively impact any ROI, TCO, CAPex and Opex calculations are high; they are a reality you need to heavily consider and factor in when moving forward in a project or a mission.

I believe that given the opportunity to demonstrate the value of a complete managed services partner, it allows a stronger response to any project. I believe that given the opportunity to architect a true commitment through a solid ecosystem management, permits IT departments to focus on their mission, that is, ensuring the end user experience and organization growth to be seamless, proactive and cost effective.

Conclusion

There’s tons of solution out there, and tons of manufacturers that are deploying a tremendous amount of efforts to help organization going through the various benefits of the technology and its impact on the missions IT department have been given.

I always say: and then?

“Then” relates to ensuring the investments are protected and well tuned; “Then” involves been able to look from within by someone that is specifically trained for that. “Then” is the differentiator between doing “ok” or doing “amazing”. “Then” provides an opportunity to team-up with someone that cares.

I believe that we need to be highly effective in looking at the future of operationability of the solutions deployed, and YES, we need to rely on proactive monitoring, proactive maintenances, proactive growth, proactive change management, proactive value.

If we all consider the changes that have happened in the datacenter for the last decade of so, then we’ll truly be a game changer individually if we have the opportunity to bring in a dedicated service to our growth, a dedicated service to our profitability a dedicate service to our sanity.

Let’s unlock the future by enabling Managed Services in our organizations!

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About florenttastet

As an IT professional and leader, my objective is to help an organization grow its IT department with new and innovative technologies in order to have production at the most efficient level ensuring the right alignment in the deployment of such technologies through a precise Professional Services results in a extraordinary experience for the customer. Team member of multiple projects, I have developed a strict work ethic allowing development of superior communication skills, as well as the ability to multi-task and meet precise deadlines. As an IT veteran with a broad background in consulting, management, strategy, sales and business development, I have developed an deep expertise in virtulization using VMware and Citrix products with a strong skillset on Storage Arrays (HP, EMC, Netapp, Nimble & IBM). I have also developed a Security practice through CheckPoints NGX R65-R66 (CCSA obtained) and Cisco PIX-ASA product line. Specialties: Microsoft infrastructure products; Monitoring HPOV, SCOM, CiscoWorks, Firewalls: checkpoint, PIX and ASA. Virtualization with VMware (ESX through vSphere & View/Horizon), Microsoft (Hyper-V server, VDI and App-V), Citrix (Xenserver, XenDesktop, Xenapp), Storage (EMC, HP, Netapp, Nimble & IBM), Reference Architectures and Converged Datacenters (vSPEX, Flexpod, vBlock, PureFlex & HP Matrix)
This entry was posted in Datacenter, Engineering, Managed Services, Monitoring, Professional Services, Server virtualization, Services, Storage virtualization, vmware. Bookmark the permalink.

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